Shipping policy
SNAILWORKS Shipping Policy
We ship worldwide from multiple fulfilment centres to get your order to you as quickly and reliably as possible. Nail polish is currently only available within the United Kingdom and the United States.
Where We Ship From
We currently fulfil orders from:
United Kingdom – Nail polish, metal nails, powders and paint
United States – Nail polish
Your order may ship from the fulfilment centre closest to your delivery address, depending on stock availability and location.
Nail Polish
Processing Times
United Kingdom
In-stock items: 1–2 business days
United States
-
In-stock items: 1–2 business days
(This service is standard shipping only.)
Other Regions
Nail polish is not currently shipped outside the UK and US due to transport restrictions. We are working on expanding availability.
Estimated Delivery Times
United Kingdom
Standard Shipping: 3–5 business days
Express Shipping: 1–2 business days
United States
Standard Shipping: 3–5 business days
Paint
(Ships from our UK studio)
Processing Times
In-stock items: 1–2 business days
Estimated Delivery Times
United Kingdom
Standard Shipping: 2–4 business days
European Union
Standard Shipping: 4–10 business days
United States, Canada, Australia & Rest of World
Standard Shipping: 7–20 business days
Our paint is water-based and is not classified as dangerous goods for transport. We ship it worldwide, although destination-specific customs or carrier restrictions may apply.
Delivery times may vary depending on the destination, local postal services and customs processing.
Powders
(Ships from our UK studio)
Processing Times
In-stock items: 1–2 business days
During peak periods, dispatch may take an extra couple of days.
Estimated Delivery Times
United Kingdom
Standard Shipping: 2–4 business days
Express Shipping: 1–2 business days
European Union
Standard Shipping: 4–10 business days
United States
Standard Shipping: 7–30 business days
Canada, Australia & Rest of World
Standard Shipping: 7–20 business days
Delivery times vary depending on the destination, local postal services and customs processing.
Metal Nails (3D-Printed Press-Ons)
(Made to order in our UK studio)
Processing Times
-
Custom manufacturing: 3–5 weeks
(This includes printing, finishing, quality checks and packaging.)
Estimated Delivery Times
United Kingdom
Standard Shipping: 1–3 business days
European Union, United States & Rest of World
-
Shipping time depends on the destination: typically 4–20 business days
(Customs processing may add extra time.)
Duties, Taxes & Customs
International orders outside the UK may be subject to customs duties or import taxes. These charges are set by the destination country and are the responsibility of the customer.
All prices shown include UK VAT where applicable.
Split Shipments
If your order contains items stocked in different warehouses or requiring different shipping services, it may arrive in multiple parcels. You will receive separate tracking numbers for each shipment.
Tracking
All orders include tracking where available. Tracking links are sent automatically by email once your order ships.
Issues With Your Delivery
If your order is delayed, lost or arrives damaged, please contact us at support@snailworks.store and we’ll be happy to help.
Notes for Certain Products
Paint: Our water-based paint ships worldwide from our UK studio. Destination-specific customs or carrier restrictions may apply.
Powders: Extremely high demand and strict packaging requirements may delay dispatch during busy periods.
Nail Polish: Some destinations restrict flammable goods. We are currently only able to ship nail polish within the UK and US.
3D-Printed Metal Nails: Made-to-order items may take longer to process.
We’re Always Improving
As we expand our fulfilment locations, delivery speeds will continue to improve.